Automation that acts on warnings
the way a responder would.
The automation that takes what your SIEM and EDR find and does something about it: enrich, decide, contain, notify. Our playbooks were written during real incidents, not in a vendor's template library.
Playbooks from incident responders, not empty templates.
Most SOAR platforms ship with empty playbook templates and need months of configuration before they do anything. Ours are the playbooks our responders use, written during real incidents and refined across 600+ engagements. When it triages a phishing alert, it follows the steps a senior analyst would, in seconds instead of minutes.
Automation without accountability is a liability. Every automated action is logged with what triggered it, which playbook ran, what evidence it weighed and what happened. An analyst can override any playbook at any step, and you can trace every action back to its cause.
It runs on the platform you already own, or on ours. It is the automation layer inside MSOC, and it pairs with a well-tuned SIEM.
- A production playbook library for the alert types that consume your analysts' day
- Custom playbooks for your environment, validated against your own alert data before they go live
- Integrations with your SIEM, EDR, email, identity, cloud, ticketing and chat tools, maintained as vendors change their APIs
- A full audit trail of every automated action, readable by auditors, insurers and counsel
- Regular reporting on what ran, what was resolved automatically and where a human stepped in
Ingest, enrich, decide, act.
Map your alerts
We find the alert types that eat the most analyst time and the actions your team already takes by hand.
Connect the stack
Integrations are set up to the tools that raise alerts and the tools that can act on them.
Deploy the playbooks
Library playbooks are adapted to your procedures, and custom ones are built and tested against real alert data.
Set the guardrails
We agree which actions run automatically and which wait for approval, so automation never acts outside your boundaries.
Measure and refine
Playbook performance is tracked, gaps are closed, and coverage grows as confidence does.
Written during incidents,run in seconds.
Phishing response
Message analysis, URL and attachment checks, a sweep of every mailbox that received it, and user notification.
Malware triage
Hash reputation, sandbox detonation, endpoint isolation and indicator extraction.
Credential abuse
Brute force and suspicious login handling: impossible travel checks, MFA challenge, account lock and IP block.
Ransomware containment
Staged isolation, backup verification and executive notification, in the order a responder would do it.
Cloud misconfiguration
Exposed storage, over-permissive roles and public endpoints flagged and corrected within agreed limits.
Insider risk
DLP alert enrichment, evidence preservation and routing to the right people, HR included.
Who it is for
Teams drowning in alerts from tools that do not talk to each other, and anyone who bought a SOAR that still sits empty because nobody had time to build the playbooks.
What buyers ask.
We bought a SOAR and it sits empty.
Common. A SOAR is only as good as its playbooks. Ours come from real incidents, and we build the custom ones for your environment.
What if automation takes the wrong action?
You agree in advance which actions run on their own and which wait for approval. Every action is logged, and an analyst can override any playbook at any step.
Do we have to replace our tools?
No. It works with the platforms you already run, or with ours.
Do we need a SIEM first?
You need something raising alerts, usually a SIEM or an EDR. If you have neither, MSOC Complete brings everything.
Let the playbooks do the first ten steps.
Scope SOAR for your stack with an engineer. No charge, no commitment.